- This topic is empty.
- Posts
Just emailed Now TV, in Hong Kong [since when things have improved I believe]:
Quote:I have the cricket channel – called espn star sports cricket live "live" means action as it happens, right?There's an international match being played right now – England vs Sri Lanka; yet the "live" tv is repeat of England vs India game from the English summer.
Why not call the channel Star Sports Cricket Sometimes Live But Often Repeats? – or, better still, show live matches when possible.
Reply from Now TV:
Quote:Thank you for emailing now TV.With regards to your message, we are sorry to learn of your
disappointment to our Cricket Channel. Please be adivsed that your
valuable feedback has already been channeled back to the relevant
department for further review . Rest assured we would use it as
reference to future improvement, and make necessary enhancement to
ensure such quality standard is met.My main int team is England; recently played series in Sri Lanka, now in New Zealand – yet none of the matches aired on the rather crappy ESPN Star Sports Cricket “Live” (haha) channel. Just turned on lest today’s 20-20 match shown – but no, was yet another repeat.
This month, get some international matches from Australia, plus bunch of domestic matches from Australia (kind of ok if nothing of higher level to show, but that’s not the case), and under 19 “world cup” (inc Papua New Guinea team).
Might be ok if a cheap channel – but get charged a premium price; premium price should merit premium content.I emailed Now TV with comment rather as above; reply here:
Quote:With regards to your message, we are sorry that the series of England vs
New Zealand is under our now TV coverage. Rest assured that your
valuable feedback has already been channeled back to relevant department
for further review in order to improve our service level and provide
customers with the best possible service in future.For your information, the Tri-Nation series in Australia and also the
“ICC Under-19 Cricket World cup” are available on now TV.Sent Now TV another stroppy missive re their crappy “live” cricket channel, where it seems live tv has vanished lately.
Had reply, inc this schedule for forthcoming matches that will be shown.Quote:England v New Zealand Test
(3 Tests, 1 Twenty20 and 5 One-Day Internationals)May 2008
ICC Asia Cup
June 2008
England v South Africa Test
(4 Tests, 1 Twenty20 and 5 One-Day Internationals)July – September 2008
Australia v Bangladesh
(2 Tests, and 3 One-Day Internationals)August – September 2008
ICC Champion’s trophy
Sept 2008
Australia v New Zealand
(2 Test, 5 One-Day Internationals, 1 Twenty20)November 2008
Australia v South Africa
(3 Tests, 5 One-Day Internationals)December 2008 – January 2009
ICC World Cup Qualifier
April 2009
England v Zimbabwe
(2 Tests, 3 One-Day Internationals)May – June 2009
Twenty20 World Cup
May 2009
Emailed back, saying:
Well, this looks better.But still hardly inspired.
I’m interested in the England – NZ/S Africa matches over the summer. Not too excited by schedule for coming winter.Seems there are no cricket fans working at the channel.
Just sent this to Now TV:
Quote:After complaining re the cricket channel, can now note that over this summer, seems considerably improved: instead of so much recorded material, seeing quite a bit of live cricket, including some significant matches.
Hope this is indeed part of a real improvement.– albeit things not perfet; no India vs Sri Lanka series, say.
is the upcoming india australia 2008 series will be shown live on star sports………
I don’t know; you’d think so, given should be massive interest among cricket fans in this region
Had quick look on official websites (espnstar, and now tv), but didn’t readily find info on this. (Glad to see an English county championship game on schedule – otherwise, only seen domestic one day games on Star Cricket "Live"; tho of course reckon international games more important).
Might be best to email Now TV.For my part, hoping to see some of England vs India this winter.
Also the Stanford megabucks match in West Indies; but not at all sure re this.
Glad to see a cricket fan around in hong kong.
I was going to subscribe to this channel before, however it is quite costly for a single channel and I can’t find a lot of live matches therefore I have yet to subscribe it.
If they have the australian domestic league with australian test and ODI series and of coure the Ashes series, I might consider…
P.S. don’t think Now TV knows much about cricket as I’ve asked several operators and they do not have much clues, I suppose it is not the most popular sport in hong kong
we (Indians) and rest of the world will miss Saurav Ganguly for rest of his life. Thankyou you Saurav for your great contribution to Indian cricket.
Just received from Now Broadband TV:
Quote:after confirmed with the content provider, we would like to inform that the followingseries will be shown on Cricket channel :
2008
-Australian Domestic Cricket , 2008 Ford Ranger Cup
-New Zealand Tour of Australia 2008 , 3 Mobile Test Series
-South Africa in Australia – 3 Test Matches, 5 One Day Internationals
2009
-South Africa in Australia 3 Test Matches; 5 One Day Internationals; 1
Twenty20
-Australia vs New Zealand – 5 One Day Internationals
-Australia vs New Zealand – International Twenty20
-Sri Lanka in England – 2 Test Matches, 3 One Day Internationals
-ICC World T20 – 27 Matches
-Australia in England – 5Test Matches 7 One Day Internationals
-Champions League T20 – 23 Matches
-ICC Champions Trophy – 15 Matches
-Pakistan in Australian – 3 Test Matches, 5 One Day Internationals
-West Indies in Australia – 3 Test Matches
After receiving schedule for rest of this year, and 2009, I sent the following to Now TV:
Quote:Thanks for this info.Looks like Australia fans will be well catered for!
As an England fan, I have some time to wait before matches of much
interest to me.
Still, at least this means there will be some decent live cricket, not
just lots of repeats.
just received:
Quote:From your message, we totally understand your concern, please beinformed that we have collected the voices of our customers and raised
out our concern to the Content Provider, please rest assured that we are
constantly looking to provide the best programming for our audience.
Just commented on Facebook re lamentable quality of ESPN Star Sports Cricket channel here in Hong Kong – suggesting it may be the world’d worst cricket channel.
A friend replied:
Quote:ESPN Cricket are so crap. I can’t believe they haven’t shown any of the games from SA and are still repeating the SA tour of Australia!If you haven’t twigged by now, they only show cricket that takes place in certain countries.
England
AustraliaEverything that happens outside of those countries is not going to be broadcast.
Could be because of rights issues, maybe India, Sri Lanka, Pakistan, SA, WI all have their own deals with overseas broadcasters?
i just cannot believe this channel have given another shot of commentary to harsha bhogle and alan wilkins,i mean compere–ring and interview-ing wise no doubts they are two of the best in the cricketing world but gads give me a break, actual commentating on a live match a big NO NO they have been found out to be very very limited in the knowledge and dynamics of the game, and its an insult to experts and former players of the calibre of shastri,sunny,boycott,raja,wasim and co by putting them in the same box.their standard line are “what a catch,..shot, its a four..six” which everyone can see and they sometimes seem to forget that they are commentating on a live match and not doing an interview by talking incessantly even in between balls which is very distracting and annoying……so my advice is ..stick to what you are best at and leave the rest to the experts
After perhaps a couple of years with ESPN Star Sports Cricket channel managing pretty good live coverage, become utterly pathetic again for past few months. Just sent this email:
Quote:Where is the "Live" cricket on the Cricket channel?England now playing Sri Lanka; all you have is a recorded minor match.
Earlier, too, there was international cricket this winter, but not on the "Live" channel.
Will you waive fees for months when international matches are being played, but you don't show them?
Regards,
Martin Williams
Had this reply from Now TV, suggesting they weren't aware of the issue, hmm….
Quote:With regards to your message, we understand your concern on the livematch of cricket channel. To further address your concerns, please allow
us to look into the matter with our concerned parties and once the
result has been released, I shall get back to you by email as soon as
possible.
Once again, any inconvenience is sincerely regretted, please accept our
sincere apology. If you have any further enquiries, please feel free to
email us again or call our PCCW Consumer Service Hotline 1833888.
A further reply from Now TV:
Quote:After consulting with the parties concern, please be informed theupcoming schedule of key cricket line-up with you:
Event Channel
Month
************************************************************************
****
West Indies tour of England STAR Cricket (Ch 674)
May–June 2012
Australia tour of England STAR Cricket (Ch 674)
June–July 2012
South Africa tour of England STAR Cricket (Ch 674)
July – Sep 2012
ICC T20 World Cup STAR Cricket (Ch 674)
Sep – Oct 2012
Champions League Twenty20 STAR Cricket (Ch 674) Oct
2012
Once again, any inconvenience is sincerely regretted, please accept our
sincere apology. If you have any further enquiries, please feel free to
email us again or call our PCCW Consumer Service Hotline 1833888.
After couple of emails to Now TV people – firstly after I turned on first India – England test match and finding commentary in Indian – I asked about HD, which I see Star TV supplies in India. This reply:
Quote:Dear Dr. Martin Williams,Thank you for emailing now TV.
With regards to your message, we understand your concern on HD Cricket
Channels matter. Upon receipt your message, we have immediately
forwarded your valuable feedback to our concerned programme content team
for their evaluation.
If you have any further enquiries, please feel free to email us again or
call our now TV Customer Service Hotline 1833 888.
Yours sincerely,
Yen Wong
now TV Customer Service
Hong Kong Telecommunications (HKT) Limited
(for and on behalf of PCCW Media Limited)
Never mind the commentary, it was the same blessed adverts at the end of every over that used to drive me nuts… I couldn’t take it anymore !
Once again, an issue with Now TV's cricket channel. As I emailed:
Quote:I subscribe to the cricket channel; expect Live cricket when possible.Right now, there's an England vs Australia match.
You've shown 2 matches in this series; this is third one – so why not showing this match.
Why just repeats, when there's a Live match to show?
More woeful customer service from Now TV?
A friend also emailed a complaint; received this cc'd effort at response:
Quote:Regarding your messages, we understand your concern for the commentaryfor the channel # 674 (Star Cricket) and the ''Australia vs England –
Carlton Mid ODI Series'' on 19 Jan 2014. We are sorry for any
inconvenience this may caused to you.
After checking with our record, kindly be informed that the Star Cricket
channel #674 is showing ''2013 Ireland vs England Rsa'' at 12:00. For
the other channels under FOX Sports, including Channel #670 (FOX
Sports), #671 (Star Sports), #672 (Fox Sports Plus) are showng
''Australian Open 2014'' (Tennis).
Rest assured that we have passed your message to the marketing
department to follow up. Please accept our heartfelt apologies regarding
the broadcasting matter. Once we received the updated information, we
would get back to you shortly.
For the feedback about the commentary used in the channel and programme.
We would like to reflect your suggestion to the related party. Please
advise us your now TV account number and your full registered name in
the coming email. We would immediately pass your messages and
suggestions to the related department for further assistance.
Thank you for your understanding and good day.
To which I wrote back:
Quote:Yes, I know what's being shown on the cricket channel; this is not Live coverage.Getting back to me "shortly" will be of little use given the England vs Australia match is already half way through.
As noted, woeful service, and not caring about viewers.
After more emails to and fro with Now TV, and noticing it's no longer titled with "Live" but is Star Cricket, info from Now TV includes:
Quote:Please kindly informed that Star Cricket only has the rights for Cricketin England, Australia, India, Bangladesh and all the ICC World Cricket
Events. We will keep on review the entertainment of the channels. In
order to enchance our channels quality, We will forward your message to
dedicated department as reference of future improvement. Thank you.
…
Besides, after checking with our related department, please kindly note
that the cricket match – England tour of South Africa will not be shown
on Star Cricket becasue Ten Cricket owns the rights for international
cricket in South Africa.
Another day, another email with complaint to NowTV:
Cricket channel says now should be England vs India
Instead, got Aus vs Pakistan [continuing]
Can you get it changed, fast?
This also seems a case for using the other cricket channel, at 675: they can readily show two matches at once.
But really, NowTV doesn’t care about this channel or customers it seems.
Reply came around 12 hours later – albeit had to wait till office hours; too late by far, and with a whole lot of hurdles for me to jump before NowTV would do anything:
Dear Martin,
Thank you for emailing Now TV.
With regard to your message, we are sorry to learn of the your situation
when watching our Now TV channel, please accept my sincere apologies for
any inconvenience caused.
In order to follow up your concern, please be invited to provide the
following information, so that we could locate and look into the related
issue accrodingly, thank you.
– Related Now TV account number
– Register’s full name
– Register’s HKID/ passport number (first 4 digit, excluding the initial
English character of your HKID/passport number)
**If you could not provide the Now TV account number, please provide us
for your HKID / passport in FULL digits/numbers for our verification,
thank you.**
– The screen capture of related programme (Please provide it if you
have, so that we could take further investigation effectively.)
(**Please however be aware that our Company is not responsible for any
consequence arising from or incidental to the data transmission through
email including loss and tampering of data. Alternatively, you may
contact our Consumer Service Hotline 1000 or provide with us your
contact number, our Customer Service Representative will soon contact
you to offer further assistance. Thank you.**)
Please be assured that we would further take care of your concerns once
received your prompt reply, thank you for your kind understanding and
attention.
Once again, any inconvenience is sincerely regretted, please accept our
sincere apology.
If you have any further enquiries, please feel free to email us again or
call our Now TV Customer Service Hotline 1833 888.
- You must be logged in to reply to this topic.